Service & Maintenance
Imaging Equipment Maintenance Contracts — Save 30–40%
Multi-vendor annual maintenance contracts for all imaging modalities — quality service at developing market pricing
Imaging equipment maintenance contracts are essential for protecting your diagnostic investment and ensuring reliable patient care. But traditional OEM contracts are priced for developed market economies, often consuming 5–15% of equipment value annually.
Elesonic Group offers comprehensive maintenance contracts at 30–40% below OEM pricing. Our multi-vendor approach covers MRI, CT, cath lab, X-ray, and C-arm equipment from all manufacturers under a single contract — simplifying vendor management and reducing total service costs.
Every Elesonic maintenance contract is built on preventive maintenance principles, 24-hour remote support, and defined response SLAs — ensuring maximum equipment uptime at minimum cost for hospitals across Africa, India, and the Caribbean.
What's Covered
Comprehensive Coverage
Full coverage including: quarterly PM visits, 24/7 emergency remote support, on-site emergency repairs, parts, labor, and travel — all in one predictable annual cost.
Multi-Vendor Service
One contract covers all your imaging equipment regardless of manufacturer: Siemens, GE, Philips, Toshiba, and Elesonic systems.
Preventive Maintenance
Quarterly scheduled PM covering all critical system components. Proactive monitoring prevents 80% of unplanned failures.
24/7 Remote Support
Round-the-clock remote diagnostic capability for immediate troubleshooting. Many issues resolved remotely without on-site visit.
Defined SLAs
Contractual response time guarantees: 4-hour remote response, 48–72 hour on-site for critical systems. Accountability built into every contract.
Flexible Options
Contract tiers from basic PM-only to fully comprehensive with parts inclusion. Multi-year terms with 10–15% additional discounts.
Why Choose Elesonic
- 30–40% lower cost than OEM maintenance contracts
- Multi-vendor — one provider for all your imaging equipment brands
- 24-hour remote diagnostics reducing downtime and on-site visit needs
- CE and ISO 13485 certified service quality
- Preventive maintenance programs reducing emergency costs by 3–5x
- Flexible contract options matching your budget and risk tolerance
- Regional presence in Africa, India, and Caribbean for fast response
- Transparent pricing — no hidden charges or escalation clauses
Frequently Asked Questions
How much do imaging equipment maintenance contracts cost?
Annual contract costs: MRI — $90K–$200K (vs OEM $150K–$350K). CT — $40K–$140K (vs OEM $60K–$220K). Cath Lab — $110K–$260K (vs OEM $200K–$400K). X-ray — $3K–$30K. C-arm — $5K–$25K. Elesonic's pricing is 30–40% lower than OEM.
What is included in a maintenance contract?
Comprehensive contracts include: quarterly preventive maintenance, 24/7 remote support, on-site emergency repairs, parts (included or capped), software updates, QA testing, regulatory compliance support, and documentation. Specific inclusions depend on contract tier.
Can one contract cover equipment from different manufacturers?
Yes. Elesonic's multi-vendor contracts cover equipment from Siemens, GE, Philips, Toshiba/Canon, and others — all under one agreement. This simplifies management, reduces total cost, and provides single-point accountability.
What response times can I expect?
Elesonic SLAs: 4-hour remote diagnostic response (24/7). 48–72 hour on-site response across service regions. Cath lab and MRI emergencies receive priority response. Response commitments are contractual with defined accountability.
Can I switch from OEM to Elesonic contracts?
Yes. Allow your OEM contract to expire. Elesonic performs a system assessment, proposes a customized contract, and provides seamless transition. No technical barriers exist. Most hospitals save 30–40% immediately upon switching.
Are multi-year contracts available?
Yes. 2-year and 3-year contracts include 10–15% additional discounts plus priority service status. Multi-year terms provide budget predictability and stronger provider commitment. Annual contracts are also available for maximum flexibility.
What contract tiers does Elesonic offer?
Three main tiers: Basic — PM visits and remote support only. Standard — PM, remote support, emergency on-site, and labor included. Comprehensive — all-inclusive with parts, tubes, and major components. Custom configurations available to match specific needs.
How does preventive maintenance save money?
Every $1 spent on PM saves $3–$5 in emergency repairs. PM prevents: unplanned downtime, cascading failures, expedited parts costs, and emergency labor premiums. PM also extends equipment life and maintains resale value.
Does the contract include X-ray tubes and major parts?
Depends on contract tier. Comprehensive contracts include all parts. Standard contracts may include a parts cap or exclude major components (tubes, FPDs). Elesonic offers flexible parts inclusion to match your risk tolerance and budget.
How does bundling modalities save money?
Bundling MRI + CT + Cath Lab + X-ray under one contract provides: 10–20% volume discount, single vendor management, coordinated scheduling, and comprehensive accountability. The more modalities bundled, the greater the per-modality savings.
What reporting does Elesonic provide?
Contract reporting includes: PM completion documentation, equipment health reports, parts consumption tracking, uptime metrics, cost analysis, and optimization recommendations. Regular account reviews ensure service meets evolving needs.
Can I add equipment to an existing contract?
Yes. Elesonic contracts accommodate equipment additions. New equipment is assessed and added with appropriate pricing adjustment. This flexibility is important for growing imaging departments.
What happens at contract end?
At contract end: Elesonic provides a system condition report, all documentation and maintenance records, and renewal proposal with current pricing. No lock-in penalties — you're free to renew, modify, or change providers.
Are per-call services available?
Yes. Elesonic offers per-call (time and materials) service for hospitals that prefer pay-as-you-go. However, per-call service is typically 2–3x more expensive than contract coverage for the same number of service events.
How does Elesonic ensure service quality?
Quality assurance: CE and ISO 13485 certified operations, factory-trained engineers, OEM-equivalent parts, documented procedures, regular training updates, and customer satisfaction tracking. Quality processes match OEM standards.
What is remote diagnostic capability?
Remote diagnostics connects your equipment to Elesonic's monitoring center via secure internet. Engineers can: monitor system parameters, receive automatic alerts, diagnose problems remotely, and sometimes apply fixes without an on-site visit — reducing downtime and service costs.
Does Elesonic support older equipment?
Yes. Elesonic supports older imaging equipment that OEMs may have designated as end-of-life. Our multi-vendor expertise and refurbished parts capability extends the economic life of older systems — particularly valuable in developing markets.
What if I need service outside contract hours?
Elesonic provides 24/7 remote diagnostic support regardless of local time zone. Emergency on-site visits outside business hours are covered under comprehensive contracts. After-hours service availability is specified in your SLA.
How do I get a maintenance contract quote?
Contact Elesonic with: equipment list (manufacturer, model, serial number), current service status, location, and coverage requirements. We'll provide a customized proposal within 5 business days. Site assessment may be recommended for comprehensive proposals.
Can Elesonic service equipment they didn't sell?
Yes. Elesonic provides independent multi-vendor service regardless of where equipment was purchased. Our engineering team services imaging equipment from all manufacturers, whether purchased new, refurbished, or from any supplier.
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